Refund Policy
Introduction
This refund policy applies to all subscriptions and services purchased on {{SITE_NAME}}. By subscribing to our service, you agree to these terms.
Subscription Cancellation
You can cancel your subscription at any time through your account dashboard or by contacting our customer support. Upon cancellation, you will retain access to the service until the end of your current billing period.
Refund Eligibility
As per EU consumer protection laws, you have the right to cancel your subscription and request a refund within 14 days of the initial purchase (cooling-off period). After this period, refunds are handled on a case-by-case basis.
Refund Process
Refunds will be processed through your original payment method (Stripe) within 14 business days of approval. The refund amount will be in the original currency of purchase.
Exceptions
We reserve the right to deny refund requests if we detect any abuse of our service, violation of our terms of service, or if you have consumed a significant portion of the service during the refund period.
Prorated Refunds
For annual subscriptions cancelled after the cooling-off period, we may offer prorated refunds based on the unused portion of your subscription, less any applicable administrative fees.
Contact Us
If you have any questions about our refund policy or wish to request a refund, please contact us at:
Details:
Contact Information
Email: {{CONTACT_EMAIL}}
Support Hours: Monday to Friday, 9:00 - 17:00 CET
Last Updated: 20.2.2025
Effective Date: 20.2.2025
Version: 1.0.0